Backing Out Payments

There may be times when you need to back out a payment in EPRLive.

If it is the same day that you applied payment in the system, you can delete the transaction in the system.

If the payment was applied on a prior day, you must back out the payment.

To back out a payment:

1. Go to Funding > Fund Reports.
2. Select the Employer from the dropdown.
3. Check the box to Include fully processed reports.
4. Click on the Reporting Period of the report where payments need to be fixed.
5. For Payment Amount, enter a negative total for the amount you will be backing out.
6. For each benefit you intend to back out payment for:
   • Enter a negative value in the Payment Distribution distribution box as well as the Payment Amount field.
   • Enter a note in the Comment section regarding the reason for backing out payment.
7. Click Save.
8. Process the correct payment as normal.

When backing out payments, please note:

• The Distribute Payment button will not work for negative values—you must manually distribute the negative for each benefit you intend to back out payment for.
• You cannot "un-release" data. Only release the data associated with a benefit once you have confirmed the funds have been processed.