Delinquency FAQ

Definitions:

Closed with a Balance: When the outstanding contribution balance is written-off. The Collecting Agent is responsible for deciding if and when to Close with a Balance.

Delinquent: A contribution where the payment has not been received and it is past the Due Date or a payroll report that hasn't been submitted by the Due Date.

Delinquency Letter: A formal letter used to inform employers of outstanding balances and consequences if left unpaid. EPRLive's Delinquency Letter feature can be used by the Fund Administrator to email directly or print and mail a letter to each employer listed on the Payments Due report.

Fully Funded: A contribution where full payment has been applied OR Closed with a Balance.

Funding: Act completed by the Collecting Agent of applying payment to a contribution or Closing with a Balance.

Overfunded: A contribution where the Payment applied was larger than the contribution amount owed.

Overpayment: Portion of the payment that was over the contribution amount.

Payment Due: A contribution that has not been fully funded. A payment is only Due once a payroll report has been submitted and is awaiting funding.

Reports Due: Any payroll report in the status of Due.

Short: Contribution that hasn't been fully funded.

"I need more than one delinquency letter template"

Currently only one letter template is supported for each delinquency type (Payment Due and Report Due). The common use case for this request is when a Fund Administrator sends letters for multiple benefits or unions where each has a different template. The current work around is to keep your letter format in a Word document and copy and paste into the letter template to generate more than one letter. Utilize the Payments Due sort and filter functions to select only those delinquencies that pertain to each letter template. Please also keep in mind that with each of your templates, the "CC" field may need to be updated too.

"I see payments due or reports due on my delinquency lists that aren't actually late"

In order for EPRLive to exclude these from our delinquency report the system would need to know your due date rules which it doesn't currently keep. Before sending delinquency letters, utilize the sort and search features of the report to remove items that you do not consider delinquent.

Where does the employer contact and email information used in Delinquency Letters come from?

The contact information used in the delinquency reports and letters are pulled directly from the employer profile. The following information comes from the employer profile: Name, FEIN, Address, Employer Email, Payroll Contact Email, Primary Contact Email.

Employer profiles are managed by the Site Sponsor and employers themselves. For update requests or questions on their validity please communicate directly with these entities.