Over & Underpayment in Paper Reports

When a payment received does not balance to the amount reported in a paper report, you cannot process normally and instead should follow the below steps depending on the situation. 

Overpaid – Overpayments should be entered into the Overpayment bucket and stay in the receiving account. All benefits should be released when a report is overpaid. A refund will be issued as part of the End of Month process. 

Underpaid –For larger amounts contact the employer on how to disburse among funds. All benefits except for NECA should be released when a report is partially paid.