Common EFT Questions from Employers

How do I make an EFT payment through EPRLive?

Employers can add their back account information to pay by EFT by going to Settings under the drop down menu that appears by hovering over the circle with your initials on any page in EPRLive. They will need to agree to the terms and conditions, and add their bank routing and account numbers. Banking information is user-specific. 

When will my payment be processed?

EFT payments are not scheduled in EPRLive. An EFT payment can be processed the day after submitting a report at the earliest. They should contact their site sponsor and/or collecting agents for their benefits directly for schedule information. 

How can I verify that I selected EFT for my report?

Employers can verify their method of payment by checking their Invoice Details. These will clarify that they have chosen an electronic payment, or specify Manual Payment and include remittance instructions for check payments.

Is payment immediate with EFT in EPRLive?

Payment is not immediate; collecting agents have to initiate the payment through their bank.